Talk to us! We would love to hear your feedback, suggestions and comments. Please let us know how we can help and improve our services/products!
How long will my order take to ship?
We get it, you want your stuff now! Your shipping timing depends on the shipping service you selected in checkout. For free shipping on orders over $40 we use ground shipping, which can take 1 to 8 business days (we ship from New Jersey, so the farther away you are, the long it will take). We aim to get orders shipped out within 1 business day.
Can I track my order status?
Yes, if you choose to give either your email or phone number for order updates during the checkout process. After you place your order, you’ll receive an order confirmation email with a link to view your shipping status. You can return to that page any time after placing your order to view the status of your order.
I’m missing something in my order, or it arrived damaged.
Urgh! We hate when things like this happen and want to make things right! Please use the contact us page to report anything missing or damaged in your order.
Can I customize my kit?
Yes! Please contact us and let us know what you want to customize and we would be happy to help you.
Can I add more colors and tools to my kit?
Yes! Go to the Baking Supplies section to add more goodies to your cart.
Why do you use natural dyes for buttercream, sprinkles and candies but your fondant is not?
Good question! We would love to sell naturally dyed fondant but for now it’s not on the market. We hope to have a naturally dyed fondant within the next year! We have purposely designed our cakes so that the fondant is minimally used for decoration. That way, if you’re really worried about it you can peel it off before serving.
What’s so wrong with food colors?
As moms we want to feed our kids the best that we can with the knowledge that we have. The FDA doesn’t require listing artificial dyes, even though many other countries have either banned them or require a warning. It’s hard to fully avoid food dyes, but where it’s possible to avoid we choose to avoid them!
Here is a great resource on artificial dyes.
Can you really achieve bright colors from natural dyes?
Yes and no! See our color chart for the colors you can make. We have not found them limiting except for when you want red or black or deep shades of green and blue. There are brands that make these colors and we are hoping to add them to our range soon. To achieve a natural black color we recommend using cocoa powder and a small amount of activated charcoal powder.
I’m worried a cake mix made with whole grains will be heavy, is it?
No! We use whole wheat pastry flour, which (without getting too scientific) has less protein (about 8%/serving) than regular all-purpose flour (12 to 15%) so it has a nice tender crumb. We also love that it gives a nutty little character our cakes. Don’t you love it when wholesome means better than regular?!
Can I find your products in store?
Our vanilla mini cake kits are available in King's and Balducci’s on the East Coast. Please note that the frosting mix in our King's and Balducci’s kits is currently not organic.
Are your cakes free of the top 8 allergens?
No, because our cakes are made with wheat flour. If you have a dairy allergy then the mixes can be made with any alternative milk, though. We will have a gluten free mix coming soon!
Are your cake mixes organic?
Our cake mixes are made with organic non-GMO organic ingredients but we have not yet applied for organic certification because we are a small business and it’s an expensive process! Our natural dyes are non-GMO. Our fondant is not non-GMO or organic - something that we’re planning to change in the near future!