Shipping & Return Policies
Thank you for visiting and shopping at Poppikit.
All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Domestic Shipping Rates and Delivery Estimates
We offer a flat rate of $7 ground shipping on all orders under $75 (to a single address), and free ground shipping via either USPS or UPS for orders $75 and over (to a single address). Estimated delivery time is 2 to 8 days (we ship from New Jersey).
We also offer USPS Priority Mail, USPS Priority Mail Express, and UPS Next Day Air, with rates calculated at checkout. Estimated delivery time is 1 to 2 business days.
International Shipping Policy
We offer international shipping via DHL or USPS, with shipping rates and estimated delivery times calculated at checkout.
Please note that customs hold-ups or international duties are not the responsibility of Poppikit.
Please email us firstname.lastname@example.org for any queries.
Return and Refund Policy
If you are not entirely satisfied with your purchase, we're here to help. Because our kits contain food items, we are unable to accept returns. However, you have 14 calendar days to request a refund or exchange for any faulty items from the date you received it.
To be eligible for a refund, you'll need to send a photograph of your item, and the order number. We will immediately notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
To be eligible for a replacement product, you'll need to send a photograph of your item, and the receipt or proof of purchase. If your exchange request is approved, we will send a replacement product within 1 to 3 business days of approval.